Welcome to EcomPOD01. We are committed to providing high-quality Print-on-Demand (POD) products and a great shopping experience. Due to the custom nature of our POD items, our refund and returns policy is designed to fairly address issues related to quality and shipping.
1. Policy Duration
You have 07 days from the date you receive your item to request a refund or exchange. If 07 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Conditions for Returns/Exchanges
Since EcomPOD01 products are custom-made (created specifically for each order), we only accept returns or offer refunds in the following circumstances:
- Defective or Damaged Products: The item is torn, has holes, has a significant print error, or possesses major manufacturing defects.
- Wrong Item or Size Shipped: We sent the wrong product or the wrong size that deviates from your original order specifications.
We DO NOT accept returns or refunds for the following:
- Buyer's Remorse: The customer changes their mind after receiving the product.
- Customer Size Error: The customer ordered the wrong size, color, or style initially (as each product is custom-made).
- Minor Issues: Slight color variations compared to on-screen images (due to different monitor settings).
3. How to Request a Return/Refund
To start a return or refund process, please contact us via email at: [Your Support Email Address] within 07 days of receiving your order.
Please provide the following information:
- Your Order Number.
- A detailed reason for the return/refund request.
- Include at least 2–3 clear photos or a short video demonstrating the defect or damage to the product.
4. Refunds (If Applicable)
Once your request and supporting evidence (photos/videos) are received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Example: 7-14 business days].
- In the event of a defective product, EcomPOD01 will typically process a replacement order instead of requiring you to return the faulty item.
5. Return Shipping Costs
- EcomPOD01 is Responsible: If the product is defective, shipped in the wrong size (due to our error), or damaged during transit, we will cover all associated costs or ship a free replacement.
- Customer is Responsible: In all other cases (if a return is specially accepted), the customer will be responsible for covering the return shipping costs.
6. Contact Information
If you have any questions regarding our Refund and Returns Policy, please contact us:
- Store Name: EcomPOD01
- Support Email: [Your Support Email Address]
- Support Hours: [Example: 9 AM - 5 PM, Monday - Friday]